Every Purchase Helps A Person In Need 💕

FAQ

Our friendly support team are ready and waiting to help with any queries you have - just email hi@sassyspud.com for a speedy response

Here's some frequently asked questions in the meantime: 

🎄Will my order arrive by Christmas? (UK)
Our order deadline for UK orders is the 15th December. After this date, we can't guarantee delivery in time for Christmas.

Will my order be affected by Brexit? 

Deliveries to UK addresses will not be affected. Deliveries to the EU for orders under €150 will not be affected, but for orders to the EU over €150 there may be import fees to pay.

What countries do you ship to?

We ship to most countries!

Sadly there are some countries we're not able to ship to due to carrier restrictions, but we'll continue to work on it. We are not able to ship to: Afghanistan, Iran, Islamic Republic Of, Iraq, Jordan, Myanmar, Korea, Democratic People's Republic Of, Russia, Sri Lanka, Syria, Yemen, Algeria, Angola, Burundi, Congo, Congo, The Democratic Republic Of The, Liberia, Libyan Arab Jamahiriya, Nigeria, Sierra Leone, Somalia, Saudi Arabia, South Africa, South Sudan, Sudan, Togo, Zimbabwe, Cuba, Brazil, Paraguay, Mexico, United Arab Emirates, Belarus, Bosnia And Herzegovina, Croatia, Moldova, Republic of, Montenegro, Serbia

How fast is your turnaround time?

Typically we'll freshly print your item and dispatch it within 2-3 business days 

Is my checkout safe?

Our checkout uses Shopify Payments and Paypal, for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know over live chat and they'll do everything in their power to fix the problem or give you a full refund

How long will my order take to arrive?

We need 2-3  days to lovingly embroider your item, and then once dispatched, you can expect your order within:

  • 1-2 business days - UK
  • 3-5 business days - Europe
  • 2-4 business days - USA

How much does shipping cost?

Click here to see how much shipping costs to your country

Are your products ethically made? 

Absofruitly. All of our garments are produced in a W.R.A.P Gold certified facility (NO sweatshops, NO child labour) and PETA Approved, 100% vegan

Have more questions? 

We're here to help! Find the live chat icon to the right of the screen -->